Terms & Conditions

Site And Content

All content on this website, such as text, graphics, design, and layout, is either our property or used under license. While we strive for accuracy, neither we nor any third parties guarantee the timeliness, performance, completeness, or suitability of the information and materials found on this site for any specific purpose.

You acknowledge that the information and materials may occasionally contain inaccuracies or errors, and we expressly disclaim liability for any such inaccuracies to the fullest extent permitted by law. Your use of this website is entirely at your own risk, and we shall not be held liable for any consequences arising from such use.

It is your responsibility to ensure that any products, services, or information obtained through mtccarhire.com meet your specific requirements.

Ownership

All content on this website, such as text, graphics, design, and layout, is either our property or used under license. Unauthorized reproduction or distribution of any material is strictly prohibited. This includes copying the website's content, layout, and appearance, which are protected under applicable intellectual property laws. Violators may face legal consequences. Your use of the site acknowledges your acceptance of these terms, ensuring that all content remains exclusively controlled by us or our licensors.

Any trademarks appearing on this website that are not owned by or licensed to the operator are duly acknowledged on the site.

Unauthorized Use and Links

• Unauthorized use of this website may result in a claim for damages and/or be considered a criminal offense.
• Occasionally, our website may include links to other external websites. These links are provided for your convenience and to offer additional information. However, their inclusion does not imply endorsement by MTC Car Hire. We do not assume responsibility for the content of linked websites.
• You are prohibited from creating a link to this website from another site or document without obtaining prior written consent from MTC Car Hire. Any disputes arising from your use of this website are subject to the laws of India or other relevant regulatory authorities.

User Content

At MTC Car Hire, we maintain a respectful and safe online environment for our users. To create a positive experience for all users, we have established the following guidelines:

Prohibited Content: Users are strictly prohibited from posting defamatory, obscene, pornographic, profane, threatening, or unlawful material in our blog, forums or user feedback sections. We encourage constructive discussions and respectful interactions.

1. User Content & Acceptable Use: Users are strictly prohibited from posting defamatory, obscene, pornographic, profane, threatening, unlawful, or harmful material in blogs, forums, or feedback sections. MTC Car Hire encourages respectful and lawful use of its platform and maintains a safe online environment for all users.


2. Content Moderation & Legal Cooperation: MTC Car Hire actively monitors user-generated content and reserves the right to edit, remove, or take action against material that violates company policies or is indecent, offensive, or unlawful. The company fully cooperates with law enforcement authorities and court orders and may disclose user identities when legally required.


3. Booking Process: Car bookings can be made by completing the online booking form available on the website. Payments can be made using approved credit or debit cards. Bookings may be completed for someone other than the cardholder by providing valid traveler and payment details.


4. Secure Payment: All online payments are processed through the EBS payment gateway using 128-bit SSL encryption certified by VeriSign. Customer payment details remain confidential and are not shared with any third party.


5. Booking Voucher & Confirmation: Upon successful booking, a booking voucher is sent to the registered email address. This voucher serves as confirmation of the reservation and must be presented to avail the service.


6. Mandatory Voucher Presentation: Failure to present the booking voucher may result in refusal of service by the driver without any obligation on MTC Car Hire to refund the booking amount. Voucher presentation implies acceptance of all applicable terms and conditions.


7. Duty Slip, Distance & Charges: Customers must accurately complete the duty slip. All distances, meter readings, and timings are calculated to and from the vendor’s garage unless specified otherwise. Toll fees, parking charges, state taxes, entry fees, and other applicable charges must be paid by the customer.


8. Distance Approximation: Distances mentioned on the website are approximate. Actual distances may vary depending on the exact pickup and drop locations.


9. Air Conditioner Usage: The car air conditioner will not operate on hilly routes or when the vehicle is stationary. Customers should not request the driver to activate the air conditioner under such conditions.


10. Discounts, Cashback & Offers: Discounts apply only to the basic fare and exclude tolls, taxes, parking, extra kilometers or hours, driver allowance, night charges, or other additional fees unless specified. Cashback, if applicable, will be refunded to the original payment method within approximately 15 days from the pickup date.


11. Vehicle Availability & Substitution: Vehicle availability is subject to real-time conditions. If the reserved vehicle is unavailable, an equivalent vehicle within the same category will be provided. In certain cases, an upgraded vehicle may be offered due to road or regional conditions, with applicable charges or refund options.


12. Service Limits & Usage Restrictions: Local and transfer bookings are valid only within city limits. Outstation cabs cannot be used for local travel unless pre-arranged. Unused kilometers cannot be carried forward unless specified.


13. Amendments, No-Show & Waiting Policy: Booking amendments must be requested at least 24 hours before pickup. No changes are allowed within 24 hours. Waiting charges apply after 15 minutes. If the customer fails to inform delays beyond 60 minutes, the booking will be treated as a no-show with no refund.


14. One-Way, Calendar Day & Extra Charges: All bookings follow a calendar day basis (midnight to midnight). One-way bookings include return charges for the vehicle at reduced rates. Any additional distance, extended hours, or unscheduled changes will attract extra charges.


15. Delays, Force Majeure & Liability: MTC Car Hire is not responsible for delays due to traffic, weather, natural disasters, or circumstances beyond control. The company is not liable for any loss, damage, injury, or consequential expenses incurred during service usage.


16. Liability Cap & Jurisdiction: The total liability of MTC Car Hire shall not exceed the booking amount paid. All disputes are subject to the exclusive jurisdiction of courts in New Delhi, India.


17. No-Show by Fleet Partner: If a cab does not arrive due to fleet partner failure, MTC Car Hire will attempt to arrange an alternative or issue a full refund within seven days. Other incidental costs will not be reimbursed.


18. Promotions, Taxes & Payment Decline: Contact details may be used for promotional communication but will never be sold. Applicable service taxes apply to the final amount. The company holds no liability for losses caused by payment authorization declines due to card limits.

Special Instructions

1. Driver and Car Details: MTC Car Hire will send these details to the customer by SMS and email approximately one hour before the scheduled pickup time. The driver or an MTC Car Hire representative may also call in advance to confirm.
2. Non-Receipt of Details: If the driver or car details are not received, contact the support team with the booking reference number.
3. Additional Charges: Any costs not included in the booking must be paid directly to the driver, such as extra kilometers or hours, night charges, parking, tolls, and driver allowances. If there's a dispute, call support with the booking reference number.
4. Payment of Extra Charges: All additional charges must be paid in cash directly to the driver.
5. Driver Refusal to Provide Service: Contact support at +91-7081609090 with your booking reference number if the driver refuses to deliver the booked service.